📜 PRIVACY POLICY

Last Updated: 12-13-2025
Website: https://digicrafts.in
Support Email: support@digicrafts.in
Platform Developer: BOPPIXEL.COM

DigiCrafts (“Company,” “we,” “our,” or “us”) operates as an online freelancing marketplace connecting clients with freelancers for digital services. This Privacy Policy explains how we collect, use, store, protect, disclose, and control personal information of users.

By accessing or using DigiCrafts.in, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. Platform Ownership & Legal Entity

DigiCrafts is legally owned and operated by Sahshar Alam, functioning as a Sole Proprietorship under the laws of India.

The Sole Proprietor is the merchant of record for all transactions conducted on DigiCrafts. All contractual, financial, and legal responsibilities related to the platform rest solely with DigiCrafts.

2. Scope of This Policy

This Privacy Policy applies to:

Visitors, registered users, clients, freelancers, and partners
All features, services, tools, and transactions on DigiCrafts
All communications including emails, chats, and support requests

This policy does not apply to third-party websites or services linked from DigiCrafts.

3. Legal & Regulatory Compliance

DigiCrafts complies with applicable data protection and financial regulations, including:

GDPR (EU General Data Protection Regulation)
CCPA (California Consumer Privacy Act)
COPPA (Children’s Online Privacy Protection Act)
Information Technology Act, 2000 (India)
PCI-DSS (via third-party payment gateways)

4. Information We Collect

4.1 Information You Provide Directly

A. Account & Identity Information

Full name
Email address
Username
Encrypted password
Phone number (optional)
Country and location (optional)

B. Profile & Business Information

Skills, expertise, profession
Portfolio links and documents
Profile image
Company or business details (if applicable)

C. Platform Activity Data

Job postings, proposals, bids
Project details, budgets, milestones
Messages, chats, and files
Reviews and ratings

D. Communication Records

Support emails
Platform messages
Dispute communications

4.2 Payment-Related Information

DigiCrafts does not store or process sensitive payment data.

We may receive:

Billing name
Payment confirmation
Transaction ID, amount, date, and status
Partial masked payment information from gateways

Full card numbers, CVV, PINs, or banking credentials are never stored by DigiCrafts.

All payments are processed securely through PCI-DSS compliant third-party payment gateways.

4.3 Automatically Collected Information

IP address
Device type and operating system
Browser type and version
Time zone and language
Pages visited and navigation patterns
Security logs and login attempts

4.4 Information from Third Parties

We may receive limited data from:

Payment gateway providers (transaction confirmations only)
Analytics providers
Identity or fraud-prevention services
Social login providers (if enabled)

5. Purpose of Data Use

We use personal data to:

Create and manage user accounts
Enable communication between clients and freelancers
Facilitate project execution and delivery
Process payments and maintain transaction records
Improve platform performance and usability
Detect fraud and prevent misuse
Comply with legal and regulatory obligations

6. Legal Basis for Processing (GDPR)

We process personal data based on:

User consent
Contractual necessity
Legal obligations
Legitimate business interests (security and fraud prevention)

7. Payment Gateway Use & Responsibility Disclaimer

7.1 Role of Payment Gateways

DigiCrafts uses third-party payment gateways such as Razorpay, Stripe, PayU, Cashfree, or similar providers solely for secure payment processing.

Payment gateways:

Act only as transaction facilitators
Do not provide or guarantee services listed on DigiCrafts
Do not participate in disputes, refunds, or service decisions

7.2 Refund & Dispute Responsibility

DigiCrafts is solely responsible for refunds, cancellations, disputes, and chargeback decisions
Payment gateways only process refund instructions approved by DigiCrafts
Refunds are not automatic and are subject to DigiCrafts’ Refund & Cancellation Policy

Payment gateways bear no liability for service quality, non-delivery, or user disputes.

8. Information Sharing

We do not sell or rent personal data.

Information may be shared only with:

Other users (limited profile and project data)
Service providers (hosting, email, analytics, security)
Payment gateways (transaction data only)
Developers (BOPPIXEL.COM) for maintenance
Legal authorities when required by law

9. Data Storage & Retention

Data is retained:

While the account remains active
As required by law
Until a valid deletion request is received

Backup data may be stored for 30–180 days.

10. Data Security Measures

We implement reasonable technical and organizational safeguards, including:

SSL/TLS encryption
Secure password hashing
Firewalls and intrusion protection
Restricted administrative access
Encrypted databases

11. User Rights

Users may:

Access personal data
Request correction
Request deletion
Withdraw consent
Opt-out of marketing
Request data portability

Requests can be sent to support@digicrafts.in.

12. Cookies & Tracking

DigiCrafts uses essential, session, analytics, and authentication cookies.
A separate Cookie Policy is provided.

13. Children’s Privacy

DigiCrafts is not intended for users under 13
No intentional collection of minor data
Any discovered minor data is deleted immediately

14. International Data Transfers

User data may be processed in India or other countries through secure hosting providers. GDPR-compliant safeguards are applied where required.

15. Data Breach Response

In case of a data breach:

Users will be notified within 72 hours
Authorities will be informed where required
Affected accounts may be secured or restricted

16. Third-Party Links

DigiCrafts is not responsible for external websites or their privacy practices.

17. Policy Updates

This Privacy Policy may be updated periodically. Continued use of DigiCrafts constitutes acceptance of any revisions.

18. Contact Information

📧 support@digicrafts.in
🌐 https://digicrafts.in

Response time: 1–3 business days